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Configuring mobilEcho Client Management

The settings and capabilities of the mobilEcho client application can be configured by your IT administrator using a client management profile. Your IT administrator may configure your mobilEcho servers so that you must have a client management profile in order to connect.

If you are enrolled in mobilEcho Client Management, some of your mobilEcho client application settings may be locked down and you may be limited to connecting only to the servers assigned by your profile. In many mobilEcho deployments, the only way to access your corporate mobilEcho servers will be to enroll your mobilEcho client in mobilEcho client management and accept these settings.

Server-side Management Policies

The mobilEcho client application can enroll in a corporate mobilEcho Client Management server which configures your mobilEcho client according to a specific client management profile. Depending on the management profile configured by the IT administrator, your mobilEcho client application may have different settings and features available.

The mobilEcho client application settings and features controlled by the management profile include:

  • Require mobilEcho application lock password
  • App password complexity requirements
  • Ability to remove mobilEcho from management
  • Allow emailing and printing files from mobilEcho
  • Allow storing files on the device
  • Allow mobilEcho on-device files to be included in iTunes backups
  • Allow sending files to mobilEcho from other applications
  • Allow opening mobilEcho files in other applications
  • Restrict the other applications that mobilEcho files are allowed to be opened into
  • Allow PDF annotation
  • Allow file and folder creation, renames and deletes
  • Allow moving files
  • Require confirmation when deleting
  • Servers, folders, and home directories can be assigned so they automatically appear in the mobilEcho client app
  • Assigned folders can be configured to perform 1-way to 2-way syncing with the server

Enrolling the mobilEcho app in mobilEcho Client Management

To enable you to enroll your mobilEcho client application in client management, your IT administrator can send you a management invitation email. This email will include enrollment instructions and some necessary information, including:

  • A link to install mobilEcho from the Apple App Store
  • A link to launch mobilEcho and automatically start the enrollment process
  • A one-time use PIN number (optional, depending on how the mobilEcho server is configured)
  • The management server's address

This email will appear as follows:

To enroll in client management, follow the steps below:

  1. Open the email sent to you by your IT administrator and tap the "click here to install mobilEcho..." link if you have not yet installed mobilEcho.
  2. Once mobilEcho is installed, return to the invitation email on your device and tap "Click this link to automatically begin enrollment..." in step 2.
    1. If you do not have email on your device, or if your IT administrator has given you your enrollment Server Address and PIN by another means, follow the steps within step 2 in the email example above to manually start mobilEcho and perform enrollment.
  3. An enrollment form will be displayed. If you used the link in the invitation email to start the enrollment process, your Server Address, PIN, and Username will be automatically filled out. If they were not, please enter these items.
    1. If your server does not require a PIN number, it will not be displayed in the enrollment form.
  4. Enter your password and tap Enroll Now to continue. 
    1. Note that the Username and Password are your standard company username and password. This is likely the same as you use to log into your computer or to your email.
  5. After completing the entire form, tap the Enroll button.
  6. Depending on the configuration of your company's server, you may be warned that your management server's security certificate is not trusted. To accept this warning and proceed, you can click Proceed Always.
  7. If a mobilEcho application lock password is required, you will be asked to set one. Password complexity requirements may apply and will be displayed if needed.
  8. A confirmation window may appear if your management profile restricts the storage of files in mobilEcho or disables your ability to add individual servers from within the mobilEcho app. If you have files stored locally in the mobilEcho app, you will be asked to confirm that any files in your My Files local file storage will be deleted. If you select No, the management enrollment process will be canceled and your files will remain unchanged.


   

Automatically assigned servers, folders, and your home directory may be added to the mobilEcho application Network folders & servers list after accepting the management profile. Synchronized folders may be added to your On this device list. Depending on the management profile, the mobilEcho client may be limited to connecting only with the assigned servers and folders.

Removing Management Profile

There are two options to remove your mobilEcho client from management:

  • Turn Off the Use Management option (if allowed by your profile)
  • Remove the mobilEcho client application

Depending on your management profile settings, you may have the right to remove the mobilEcho client from management. This will likely result in you not being able to access corporate files servers. If you are allowed to do so, follow these steps to unmanage your device:   

  1. Tap the Settings menu.
  2. Turn OFF the Use Management option.
  3. Your profile may require that your mobilEcho client data is wiped when removing the device from management. You can cancel the process at this point if you don't want to be wiped.
  4. Confirm removing mobilEcho from management by tapping YES in the confirmation window.

If your mobilEcho management profile does not allow you to unmanage your client, the Use Management option will not be displayed on the Settings menu. In this case the only way to remove the device from management is by uninstalling the mobilEcho application. Uninstalling the mobilEcho application will erase all existing mobilEcho data and settings and will return the user to default application settings after reinstalling.

To uninstall the mobilEcho app, follow the steps below:

  1. Hold your finger on the mobilEcho client app icon until it starts shaking.
  2. Tap the "X" button on the MobilEcho application and confirm the uninstall process.
  3. To reinstall the mobilEcho client app, visit http://www.grouplogic.com/web/meappstore
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